Refund Policy

At Inkflow, developed by Inkflow Services Pvt. Ltd. ("Company"/"We"/"Us"/"Our"), we strive to ensure

customer satisfaction by providing high-quality products and efficient services. This Refund Policy outlines

the terms and conditions under which refunds may be issued for orders placed on the Inkflow Platform.

1. Applicability

This Refund Policy applies to all orders placed via the Inkflow Platform, categorized as:

● Inkflow Essentials (B2B): For business users.

● Inkflow Stores (B2C): For individual customers.

2. Eligibility for Refunds

Refunds are applicable in the following cases:

1. Defective or Damaged Products:

○ A refund request can be initiated if the product delivered is defective or damaged upon

receipt.

○ Requests must be submitted within 48 hours of delivery along with supporting evidence

(e.g., photographs).

2. Incorrect Product Delivered:

○ If the product delivered does not match the order placed, a refund request can be initiated.

○ Requests must be submitted within 48 hours of delivery.

3. Non-Delivery of Product:

○ If an order is not delivered within the estimated timeframe due to factors attributable to

Inkflow, a refund request may be initiated.

4. Cancellation by Inkflow or Stores:

○ Orders cancelled by Inkflow or Stores due to the unavailability of products or logistical

challenges will be eligible for a full refund.

3. Refund Exclusions

Refunds will not be issued in the following cases:

● Digital products, customized goods, or perishable items.

● Products damaged due to customer mishandling.

● Cancellation requests made after the order has been shipped.

4. Refund Process

1. Initiating a Refund Request:

○ Refund requests can be initiated via the "My Orders" section on the Inkflow Platform or by

contacting customer support.

2. Verification Process:

○ All refund requests will be subject to verification by the Inkflow team.

○ Supporting documentation (e.g., images, proof of purchase) may be required.

3. Refund Approval:

○ Upon approval, the refund will be processed within 7 working days.

4. Mode of Refund:

○ For online payments: Refunds will be processed to the original payment method.

○ For cash-on-delivery orders: Refunds will be issued as a store credit or a voucher.

5. Partial Refunds

Partial refunds may be issued in cases where:

● Only a part of the order is defective, damaged, or incorrect.

● The customer agrees to retain the remaining items in the order.

6. Important Notes

1. 2. 3. Timelines: Refund requests must be raised within the stipulated timelines mentioned above.

Shipping Costs: Refunds for shipping costs will be issued only if the error was attributable to

Inkflow.

Promotional Discounts: Refunds will account for any promotional discounts applied to the order.

7. Contact Us

For any questions or concerns regarding this Refund Policy, please contact us:

● Email: inkflowservicespvtltd@gmail.com

● Phone: +91 77790 65820

● Support Hours: 10:30 AM to 6:30 PM

Thank you for choosing Inkflow!