Inkflow, developed by Inkflow Services Pvt. Ltd. ("Company"/"We"/"Us"/"Our"), is committed to protecting
the privacy and security of your personal information. Your privacy is important to us, and maintaining your
trust is paramount. This Privacy Policy explains how we collect, use, process, and disclose your
information when you use our platform and affiliated services.
By using our website, mobile application, or any other services linked to Inkflow (collectively referred to as
"Inkflow Platform"), you consent to the terms of this Privacy Policy in addition to our Terms and Conditions.
Please review this policy regularly to stay updated on any changes.
1. Applicability and Scope
This Privacy Policy applies to:
● Personal and non-personal information collected when you use the Inkflow Platform.
● Data shared with third-party service providers as part of delivering our services.
● Users under the categories of B2B (via Inkflow Stores) and B2C (via Inkflow Essentials).
This policy does not cover third-party platforms linked to Inkflow or services managed by external entities,
which may have their own privacy policies.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
● Name, address, email, and contact details.
● Payment and billing details, including GST information (if applicable).
● Business details for B2B users.
● Location data (GPS) to facilitate deliveries and provide location-specific services.
2.2 Non-Personal Information
We may collect:
● Browsing behaviour and usage statistics.
● Device information, such as IP address, browser type, and operating system.
● Cookies and similar technologies to improve user experience.
3. How We Use Your Information
We use the collected information to:
1. 2. Provide and manage your access to the Inkflow Platform.
Fulfil your orders and facilitate deliveries (in collaboration with third-party logistics providers such
as Porter).3. 4. 5. 6. 7. Process payments securely through PCI-compliant gateways.
Verify GST details through APIs to ensure compliance with applicable laws.
Customize user experience based on your preferences and past interactions.
Communicate promotional offers, order updates, and service changes.
Detect and prevent fraud or misuse of the platform.
4. Sharing Your Information
We may share your information with:
● Third-Party Logistics Providers (e.g., Porter): To ensure seamless delivery of products.
● Payment Gateways: To securely process your transactions.
● API Providers (e.g., Zoho, GST Verification): For backend operations such as GST compliance
verification and order management.
● Vendors and Business Partners: To fulfil orders and enhance service offerings.
● Legal Authorities: When required to comply with applicable laws, regulations, or legal processes.
5. Data Retention
We retain your data for as long as it is necessary to:
1. 2. 3. Fulfil the purpose for which it was collected.
Comply with legal and regulatory obligations (e.g., tax audits and financial reporting).
Resolve disputes and enforce agreements.
Standard retention periods for personal data may vary based on statutory requirements but will not exceed
7 years unless legally required otherwise.
6. Security Measures
We implement industry-standard security practices to protect your information, including:
● Data encryption during transmission.
● Regular security audits.
● Access controls and monitoring for unauthorized access.
Despite our efforts, no system can guarantee absolute security. Users are advised to keep their account
credentials confidential.
7. User Rights
As a user, you have the right to:
1. 2. Access your data and request corrections.
Withdraw consent for promotional communications.3. Request account deletion. Upon deletion, certain data may still be retained for legal or regulatory
purposes.
8. Privacy for B2B and B2C Users
● B2C Users (Inkflow Stores): Data collected includes personal information required for order
fulfilment and delivery.
● B2B Users (Inkflow Essentials): Data collected includes business information, vendor details,
and GST compliance records.
9. Grievance Redressal
If you have any concerns regarding this Privacy Policy or the handling of your data, please contact our
designated Chief Operating Officer:
● Chief Operating Officer: Shivani Shah
● Email: inkflowservicespvtltd@gmail.com
● Phone: +91 77790 65820
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in laws, technologies, or business
practices. Continued use of the Inkflow Platform after updates constitutes acceptance of the revised policy.
Thank you for trusting Inkflow with your information!
